Skip to main content
image-car

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.
  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?
Once you are at our location, communicate your findings.
  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


image-people-driving
image-quotes
reviewiconRV Motorhome Brakes
Anderson, IN

Took my RV Motorhome for rear brake issues. Dan was my contact at front desk and he kept me up to date on how my repair was going. They were able to do the work needed and in a timely basis. I couldn't be happier with the professional care I received. 10 out of 10! Couldn't have been better. Thanks!

, 09/20/2021

join our team

We are currently on the lookout for the following:

  • Executive of Client Services
  • Technicians
  • tire-track-image

    Get free Coupons

    Take advantage of these great offers!

    Oil Change Loyalty Program

    Every 5th oil change is free!

    Fall & Winter

    Stay on top of Vehicle Maintenance!

    partners

    ASE (Automotive Service Excellence)
    Jasper
    Hoosier Motor Club
    Interstate Batteries
    Napa Gold
    Napa Auto Care Center
    ATI
    Car Care Aware